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FAQ 1 Why do I get licence error reports when starting new ProfiTrace 2 Software?
Answer : ProfiTrace 2 software needs a licence file in your computer to identify and activate the particular application programs which you have ordered for your ProfiCore Ultra. (for ProfiTrace 1 and ProfiCaptain 1 see final entry of this document) The required licence file is of the form ProfiCoreUltra2_01234.pld, where the digits 01234 shown here will be replaced by the last 5 digits of your 10 digit ProfiCore Ultra Serial Number. If you have not previously received a licence file for your ProfiCore Ultra, this must be downloaded from www.procentec.com/licenses, after entering your name, contact details and the serial number of your ProfiCore Ultra. You must then copy the licence file into the /app subdirectory for your ProfiTrace2 Software installation. Note that the Procentec download page lists the particular applications that are licensed for your ProfiCore Ultra. If you are upgrading your ProfiTrace 2 software to a newer version, the installation program will open a totally new folder for that software version under the /Program Files directory in your computer. For V2.4 software this is called /ProfiTrace_V2_4 and is followed by a number of sub-folders, the first of which is called /app. If you have a previous version of the ProfiTrace 2 software for your ProfiCore Ultra in that computer, after installation of the new software, locate the associated licence file for your ProfiCore Ultra under the /app subdirectory for the older version of the software and copy this to the /app subdirectory for the new software. Note that each of these /app subdirectories should include copies of ProfiTrace2.exe files – these being the main ProfiTrace 2 application programs for that version of ProfiTrace. If you have difficulty in getting a newer version of ProfiTrace 2 software to work properly after installation, you may need to first delete the earlier version, taking care to protect the licence file.
FAQ 2 Do I need separate licence files for ProfiTrace2, ProfiCaptain2, ScopeWare and Topology Scan software for my ProfiCore? Answer : No, a single licence file for each ProfiCore Ultra will cover all of the separate applications for which you have paid. (With the older ProfiCore 1 units, separate licence files were needed for ProfiTrace and ProfiCaptain software for each ProfiCore). In the event of purchasing additional applications for upgrade of your ProfiTrace 2 (such as adding Topology Scan) a new version of the original licence file will be generated for you by Procentec, and this must be downloaded from www.procentec.com/licenses, as described above. You should then delete the older original licence file from your computer and replace this with the new, updated, licence file to allow correct operation of the new features.
FAQ 3 What licence changes do I need for a new application - such as Topology Scan?
Answer : When you order a new application for your ProfiCore Ultra Procentec staff will publish a new licence file for your particular kit. This should be download from www.procentec.com/licenses, as described above and used to replace the previous licence file in the /Program Files directory of your computer. The new application name will be shown near the top of the Procentec Licence Download Area page and will allow activation of that function when your ProfiTrace software is next started.
Answer : Yes! The ProfiTrace2 software may be installed on any number of different computers and there used for review and training (as explained below) without need for a software licence file. You may also connect and use your ProfiCore Ultra with any of these computer too, but will first need to copy the associated ProfiCore Ultra licence file into each required computer to allow correct operation with that ProfiCore.
FAQ 5 How do we cope if we have several ProfiCore Ultra’s available?
Answer : If you wish to use more than one ProfiCore Ultra with any one computer, then you should copy licence files for all available ProfiCore Ultras into the /app subdirectory in your computer, so that each of the ProfiCores will be able to work correctly.
Answer : If you log-in to the Procentec website Licensing Page (www.procentec.com/_licenses), entering your contact details and the serial number of your ProfiCore Ultra, you will be taken to the ProfiCore Ultra – Licence Download Page. This will show you which application software is currently licensed to your ProfiCore Ultra, any previous licence file download history and a link to download the file again, if necessary.
FAQ 7 Can I run a free demonstration of ProfiTrace 2 and Topology Scan Software?
Answer : Yes. Install ProfiTrace software from any available ProfiTrace Software installation CD, or download latest version from the www.procentec.com website, install and run. When you see the main ProfiTrace application page, including Live List, select top left corner Load File button, and double click on any of the example files offered of the form Example.PTD. Version 2.2+ software includes a new Topology Scan Example Folder with Topology.PTD example file : selection of this gives display of an example Topology Scan diagram and associated ProfiTrace Live List etc.
FAQ 8 Can I still download ProfiTrace 1 and ProfiCaptain 1 Software for ProfiCore 1 devices?
Answer : Yes. Go to the bottom of the www.procentec.com/profitrace2 web page, taking the Download Software link. This will take you to a registration form asking for your contact details. Complete this for access to a further link to the software download page. The software download page offers latest versions of ProfiTrace 1 and ProfiTrace 2 software, and ProfiCaptain 1. Remember that you will need a valid licence file for each of your licensed ProfiCore 1 applications. These licence files include both the name of the licensed software package and the last 4 characters of the device serial number, such as ProfiCaptain1_0234.pld. After installation of the required software, copy the associated licence file to the /app sub-directory, under the associated software folder heading (such as /ProfiTrace_V1_6/app) to allow operation of that software with your ProfiCore 1 device.
These notes prepared by Richard Needham at Hi-Port Telecom Corrections and/or suggestion for improvement would be very much appreciated and should be emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it – discussions and queries to Tel : 02392 552855 / 07739 847277
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